01
Processing times
Standard items: [business setting: processing standard]. Every order ships after production and quality inspection.
Legal
Shipping Policy
Processing times, shipping methods, tracking and delivery rules for Elevaze orders.
Last updated October 2, 2026 · Template policy — not legal advice
02
Custom build lead times
Build Your Grip and personalized orders: [business setting: processing custom]. Lead times can be longer during launches and peak periods.
03
Shipping methods
Standard shipping: [business setting: shipping standard]. Express shipping: [business setting: shipping express]. Available options and prices are shown at checkout.
04
Tracking
You will receive tracking information by email once your order ships. You can also use the Order Tracking page.
05
Address accuracy
Please double-check your shipping address. We are not responsible for orders delivered to an incorrect address provided at checkout. Contact us quickly if you need a change — we cannot change addresses after shipment.
06
Delivery delays
Carrier delays, weather and high-volume periods can affect delivery times. Estimated delivery dates are not guaranteed.
07
Lost or stolen packages
If tracking shows delivered but you cannot find your package, check with neighbors and your carrier, then contact us. We will help file a carrier claim and review options.
08
International shipping
[business setting: international shipping]
09
Age-restricted delivery
Where required by law or carrier rules, deliveries may require an adult signature (21+) and identification. We may cancel orders to locations where we cannot lawfully ship.
10
Support
For shipping questions, contact us through the Contact page with your order number.
Questions? Contact our support team.