01
Order cancellation
You may request cancellation [business setting: cancellation window]. Once an order enters production or is fulfilled, it can no longer be cancelled.
Legal
Refund & Return Policy
Cancellation, return and refund rules for standard, custom and membership purchases.
Last updated October 2, 2026 · Template policy — not legal advice
02
Custom and personalized items
Build Your Grip orders and personalized products are made specifically for you and are non-returnable, except where the item arrives defective or differs from the confirmed configuration because of our error.
03
Unused standard products
Unused standard products in original condition may be returned within [business setting: return window days] days of delivery.
04
Damaged or defective items
Contact us promptly after delivery with your order number and photos of the issue. We will review and offer a replacement, repair or refund where appropriate.
05
Wrong item received
If you receive the wrong item, contact us with your order number and a photo. We will arrange the correct item and cover return shipping for our error.
06
Return condition requirements
Returned items must be unused, clean and in original packaging with all included accessories. Returns that do not meet these conditions may be refused or partially refunded.
07
Shipping costs
Return shipping is the customer's responsibility unless the return is due to our error or a defect. Original shipping charges are non-refundable unless required by law.
08
Refund timing
Approved refunds are issued after the returned item is received and inspected. Your bank or card provider may take additional business days to post the refund.
09
Original payment method
Refunds are issued to the original payment method.
10
Membership subscriptions
Higher Club memberships can be cancelled at any time to stop future renewals. Unless required by law, the current paid period is not refunded and benefits continue until the period ends. See Higher Club Membership Terms.
11
E-Points and digital rewards
E-Points and digital rewards have no cash value and are generally non-refundable. Points earned on a refunded order may be reversed.
12
How to start a return
Contact us through the Contact page with your order number and reason. Do not send items back without an approved return.
Questions? Contact our support team.