01
Information we collect
Information you give us (account, profile, orders, messages), information created when you use the site (saved builds, membership and E-Points history), and limited technical information from your device.
Legal
Privacy Policy
How Elevaze collects, uses and protects your information.
Last updated October 2, 2026 · Template policy — not legal advice
02
Account and profile data
Email address, password (stored only by our authentication provider in hashed form — Elevaze never sees it in plain text), name, phone, city, state and marketing preferences.
03
Age verification and date of birth
We collect date of birth to confirm you are 21 or older. It is stored in your private member profile, visible only to you and authorized staff, used for eligibility and birthday rewards, and never shown publicly.
04
Purchase and order data
Items, configurations, personalization text, shipping details and order status. Payment card details are handled by our checkout/payment provider.
05
Device and technical data
IP address, browser type, pages viewed and similar data used to operate, secure and improve the site, including rate-limiting sign-in and form abuse. IP-based security records are stored as one-way hashes.
06
Cookies and analytics
We use essential storage to keep you signed in and to remember your cart. We may use privacy-respecting analytics to understand site usage. You can control cookies through your browser settings.
07
Marketing preferences
We send marketing messages only where you opt in, and you can opt out at any time via the unsubscribe link or your profile.
08
How we use data
To provide accounts, orders, memberships and support; verify eligibility; prevent fraud and abuse; communicate with you; and improve products and the site.
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Service providers / processors
We share data with providers that help us operate — hosting and database, authentication, checkout and payment, shipping carriers and email — only as needed to provide their services. We do not sell personal information.
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Data retention
We keep data for as long as your account is active or as needed for orders, legal, tax and security purposes, then delete or anonymize it.
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Security
We use access controls enforced on the server, row-level database permissions, encrypted connections, rate limiting and audit logging. No method of transmission or storage is 100% secure.
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Your choices
You can update your profile, change marketing preferences and sign out of sessions from your account.
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Access, correction and deletion requests
To request a copy, correction or deletion of your personal information, contact us through the Contact page using the email on your account. We may need to verify your identity before acting on a request.
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Children / under-21 restriction
This site is not intended for anyone under 21. We do not knowingly collect personal information from anyone under 21; if we learn we have, we will delete it.
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State privacy rights
Depending on where you live, you may have rights to know, access, correct, delete or opt out of certain processing of your personal information, and to not be discriminated against for exercising them. Applicable state-specific rights: [business setting: state privacy rights].
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Policy changes
We may update this policy. The "Last updated" date shows the latest version.
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Contact
Contact us through the Contact page on this site.
Questions? Contact our support team.